Shipping & Returns

When it comes to shipping and returns, Zonac is committed to providing a seamless and hassle-free experience for our customers. We understand the importance of receiving your products in a timely manner and ensuring your satisfaction with your purchase. That's why we have implemented a comprehensive shipping and returns policy that is designed to meet your needs and exceed your expectations.

Shipping

At Zonac, we prioritize swift and reliable delivery, ensuring your purchases reach you promptly. Partnering with esteemed carriers, we guarantee the safe and efficient transit of your items. Our shipping fees are both competitive and transparent, reflecting our commitment to delivering exceptional value.

For our customers in the UK and the European Union, we are pleased to offer free shipping, making your shopping experience even better. Upon placing your order, our dedicated team will promptly process it and ready it for dispatch. You'll receive a confirmation email complete with tracking details, allowing you to track your package's journey with ease. Our goal is to ship all orders within 1-2 business days, though delivery times may vary based on your specific location.

Should any delays or issues arise with your shipment, rest assured our customer support team is on hand to provide assistance. We are committed to swiftly addressing any shipping-related queries and will keep you updated every step of the way.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns policy to ensure your peace of mind.

If you wish to return an item, simply contact our customer support team within 14 days of receiving your order. We will provide you with a return authorization and guide you through the process. Please note that the item must be in its original condition and packaging, and any accessories or promotional items included with the purchase must also be returned.

Once we receive the returned item, our team will inspect it to ensure that it meets the necessary criteria for a refund or exchange. We aim to process all returns within 5-7 business days of receiving the item. Refunds will be issued to the original payment method used for the purchase, and exchanges will be subject to product availability.

If you have any questions or need further assistance regarding our shipping and returns policy, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Zonac is nothing short of exceptional.